Help center & FAQs

Here are some commonly asked questions we receive:

TATS Logistics Inc is the best choice because we combine experience, expertise, white glove service, safety, punctuality and an unwavering commitment to excellence to offer a luxury, classic and autonomous vehicle transportation service that excels in every aspect. Your vehicle deserves the best, and that is precisely what you will find with us.

At TATS Logistics Inc, punctuality is one of our fundamental pillars. We are committed to supporting the drivers to deliver your vehicle within  the agreed dates. Our reputation is built on integrity and on-time delivery, and you can be confident that your vehicle will arrive on time at its destination without unnecessary delays. Your peace of mind and satisfaction are our priority, and we strive to meet your expectations on every trip we undertake.

Yes, at TATS Logistics Inc, comprehensive insurance is included in your quote. We understand the importance of comprehensive protection for your vehicle during transportation. Our insurance policy guarantees that, in case of any eventuality, your vehicle will be fully covered and you will have peace of mind knowing that your investment is protected. Your safety and the safety of your vehicle are paramount to us, and our comprehensive insurance is an integral part of our commitment to quality and customer satisfaction.

  • Discount for cash payment method: Truckers are often more inclined to transport your vehicle for a reduced fee if you opt for a cash payment. In this scenario, a partial payment is required upon booking, while the remaining balance is paid directly with the trucker upon delivery or pickup, using either cash, a cashier’s check, or a money order.

(Truckers do not accept personal checks or credit card payments.)

  • Normal Price: With this option you can pay the full amount with all major credit cards, debit cards, paypal, strip, wire and bank transfer; when you schedule the shipment (Credit card has a 3% transaction fee). Some benefits of the regular price is that it is more convenient and you do not have to make any payment at delivery or pick up.

    Please contact one of our experts if you have any questions, we are here to help!

We understand the importance of staying informed about the status of your vehicle during transport. At TATS Logistics Inc, we offer several communication channels for you to monitor your vehicle’s journey. You can receive regular updates and track its progress through our dedicated transport advisors. Our goal is to keep you informed and provide you with peace of mind throughout the transportation process.

Estimated Timelines for Enclosed Auto Transport:

  • For transportation from the East Coast to the West Coast, the typical timeframe ranges from approximately 7 to 10 days.
  • Transporting a vehicle from the Midwest to the East Coast generally takes around 5 to 7 days.
  • If the transportation route is from the South to the North, the estimated duration is typically 5 to 7 days.

Please note that these timelines are approximate and can vary depending on factors such as specific locations, weather conditions, and other logistical considerations.

Enclosed auto transport is a straightforward process. Prior to the pick-up date, you will receive a call within 12 to 24 hours to confirm the details. On the day of pick-up, the driver will inspect the vehicle with you before loading it onto the transport trailer. The same procedure occurs at the delivery point, where the driver will call in advance for a vehicle inspection and handover. This simple and efficient process ensures a smooth and secure transportation experience for your vehicle.

To ensure a smooth and well-organized process, we recommend booking your enclosed auto transport order at least 7 to 10 days in advance. This lead time allows us to efficiently plan and arrange the necessary logistics for transporting your vehicle. However, we understand that there may be situations where you require immediate shipping. In such cases, we are flexible and will work with you on an individual basis to accommodate your auto shipping needs. We even offer next day pickup options for added convenience. Rest assured that our goal is to provide you with the best possible service and meet your specific timeframe requirements.

It is important to note that enclosed car transport carriers are not authorized to transport household goods or personal items. Therefore, it is not recommended to leave such items in your vehicle during transportation. However, factory-issued equipment and permanently installed aftermarket items are generally allowed to remain with the vehicle and will be documented accordingly on the truck bill of lading. It is advisable to remove any personal belongings from the vehicle prior to transport to ensure a smooth and compliant shipping process.

Whether your vehicle is in working condition or non-working, it can still be transported using enclosed auto transport services. We highly recommend communicating your specific needs and the condition of your car when you make your booking. This ensures that appropriate arrangements can be made to safely and efficiently transport your vehicle, taking into account any special considerations or requirements that may be necessary for non-working vehicles.

To ensure a thorough inspection and documentation of the vehicle’s condition, we kindly request that either you or a designated representative be present during pick-up and delivery. This allows us to conduct an inspection together, ensuring that both parties agree on the vehicle’s condition before transportation. Additionally, your presence enables you to sign off on the vehicle’s condition, providing a clear record of its condition at the time of handover.

We will provide you with a number that you can call and receive updates.

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